El servicio de la agencia fue excelente, los autobuses muy cómodos, los guías excelente y muy organizados, el lugar espectacular.
The place is wonderful, the landscape is definitely very spectacular, the experience is unique. The attention provided by the agency stood out a lot because it was undoubtedly great and they helped us live this experience.
Thank you
alexandermW7445QI
29 Apr 2024
Good evening, today I went with my family to the Hacienda Nápoles, with Maxitours, my experience was DISASTROUS, I could use other adjectives that better describe what happened. To clarify, I am going to tell you the following: 1) We arrived at the point where they picked us up (Parque El Poblado), where other tour companies stop, we met at 3:49 am, (they told us to be there at 3:50 am), they picked us up at 4:20 am, because we insisted to several people from the company. One understands that there may be delays, but what seems rude to me is that in addition to the fact that they arrive late, the guide tells us that the meeting point was another, which is NOT true, you had sent the messages with the coordinator the company yesterday. In other words, tardiness and cheap excuses are a constant.
2)My intention when making this comment is to seek feedback so that specific aspects can be corrected; and don't create a problem for anyone. The tour managers, Mrs. Marilyn (guide) and Don Juan (driver), lived up to what one expects as a user. I explain why: the driver drives recklessly, committed several violations of the traffic law, For example, overtaking in the double yellow stripe zone, driving at excessive speed on dangerous curves, exceeding the permitted speed limits, he never interacted with the passengers, that is, neither bad nor good. On the other hand, the guide lacks a lot of professionalism, in aspects such as, the directions were sparse, concise, he never made a connection with his clients, as an example, he delivered half of the maps of Naples ????, something as basic as this . She was never attentive, in short the law of minimum effort was evident.
3) I really would NOT travel with you again, nor would I recommend you.
Thank you very much and I really hope this helps you improve.