04 Feb 2023
AVOID AT ALL COSTS. I booked this trip for my honeymoon with my wife. On the day of the ride, I noticed that the forecast was rainy windy, the the tide was crazy. I mentioned this to the business owner, he said I had to show up to the appointment where the captain will make the call on whether or not to go.
The captain is obviously being pressured by this business owner to do the ride so he gets his money. The entire ride the captain was telling me how this weather wasn’t suitable for a tour.
As soon as we made it out of downtown, we hit tides that were so rough the boat was hopping up and down in the water. Water was splashing into the boat soaking us. Then afterwards it started to pour on us. We were too busy flinching the entire time to have anything resembling enjoyment.
The business owner had every opportunity to:
- Reschedule the trip for another day
- Cancel the trip and refund it, knowing that the experience was going to be terrible for the customer.
- Refund me after the fact, knowing that my experience wasn’t positive
I told him multiple times throughout the day that the conditions were bad. We had been to the beach earlier and felt the winds that were 20mph with 35mph gusts.
Instead, he chose to force me either to go or lose my money. Then when the inevitable happened and we got into rough waters, he gives you the generic “Weather is very unpredictable in Miami and it is something that is out of our control.”
0/5, would give negative stars if I could. Don’t listen to whatever lie he writes in his response. Book with a different company.