05 Sep 2021
The tour guide Titus was amazing!! Very helpful and kind, and he truly knows his business. We ended up seeing incredible things and he was tireless. The accommodations at AA Lodge were also very satisfying.
However, the experience with Kenya Tours was not that good because of the incorrect customer service by Vincent. We agreed and paid in advance for a total amount, and the day of our trip we were forced to pay extra - with the excuse that “he had forgotten to account for that cost”. Clearly a sort of scam, but he did not let the car drive from the hotel in Nairobi until we agreed to pay extra. Not a pleasant experience in that sense.