My Africa - My Safari 6 days Safari Adventure

We booked a 6 days tour departure from Nairobi then 2 nights Masai Mara, 1 night lake elementia, 1 night Amboselli and 1 night Tsavo west for 3000€ for 2 people. Day 1: welcome in the airport from a "expert" driver/guide (really kind but just able to tell us few information not a proper guide at all). We arrived to Sentrim Masai Mara lodge at lunch, place not to bad but really filthy room with a really bad service and a buffet of really poor quality. Day 2: safari to the Masai Mara, supposed to be a long day with game driving in the morning then back for the lunch and restart again in the afternoon, I don't why instead to come back they just offered a lunch box(horrible sandwich) to eat inside the park and then we came back at 4 pm. Day 3: arrived at lunch time to Sentrim elementia, they promised us to see all the lakes from good spot, but nothing, straight to our accommodation and nothing planned for the afternoon, at least the accommodation was really nice and the food as well. Day 4: we arrived to Amboselli sentrim lodge, same story really bad buffet and filthy room. We wait 45 min before to get in the national park because the driver didn't have cash and the proccess to pay with card was long. Day 5: we arrived in the last accommodation in Ziwani at 3 o clock missing our lunch( but then they arrange something), supposed to go for a game driving in the morning but again we lost an hour before get in the national park for the same problem (that I explained) and then we rushed to get to the lodge missing even the afternoon game driving. Amazing Accommodation and food of good quality. Day 6: we booked another hotel in Diani Beach, they told us to be there at 12:30 pm but not again 2 hours and half of delay missing again our lunch.

Day1 we have been welcomed by the driver/professional guide (who was good driver with the known way but not good guide at all...he did not explain anything a part from info that we already know about the animals). we drove to the accomodation in Masai mara and so far no problem. Once there I noticed many little things like the table where I have been sitting already used and not cleaned at all to receive new costumers, cluttery dirty towel dirty, staff tried to be kind but sometimes was inappropriate and too pushy. Day 2 we got up early to go for game driving and we had the lunch box because,according to the driver we would have "a long day coming through" even if at 4.00pm we were already back to the accommodation doing nothing at all. Day 3 we were supposed to see the lakes land and enjoy the view but we went straight to the accommodation and when I asked what is the plan for the afternoon the driver say "nothing."... so I requested to go to the lake and see the flamingos where we were aware would be extra cost but once there we paid 50 dollars each.....we felt robbed.... So the summery of the day 3 was good accomodation ( in comparison to the first sentrim in Masai mara this sentrim hotel was amazing) but nothing would have been done if I did not ask to do something ( with charging). Day 4 amboselli park and amboselli accomodation. This sentrim was not at the level of the previous one( why?)... No appeal at all staff too inappropriate when check if everything was ok...every two minutes around you asking ....I did not like it. At 4.00pm we start our way to amboselli park.. but unfortunately we have been waiting at the gate 45 minute the driver because the payment with the card have some problems....( No cash with you?). In the evening the drivers communicate us we are leaving the camp at 8 o'clock in the morning to go to tsavo national park ( one and half driving from amboselli). Day5 arrived at the gate of tsavo park we have been left by the driver waiting for the payment.... One hour there again for the card ... Not acceptable at all. In the park he said we would not do the game driving because our accomodation was still two hours away.... He got lost and we went around the park for three hours before get the right way.... We arrived there at 15.15 and thank to the staff we had the lunch at 4pm ( just because the staff was kind because we missed completely the right time). This last accomodation was a five stars.....( Why one luxury and the other almost ok?). In the afternoon obviously we were too tired but apparently the driver was not aware that it was suppose to be a afternoon game driving....which was not done ...so day 5 we did nothing at all. Lukely the staff from the accomodation offer us a night game view of 45 minutes before the dinner. At dinner we asked how long it would take to come to our last destination ( the other hotel we have booked in diani) he Sayed 5 hours and we planned to leave at7.30 am. Day 6 he got lost in Mombasa and we have done many round through the city ..... We were very angry because at13.00 we were still lost in Mombasa....(why you don't provvide a GPS ???). We got the destination at 15.00. and we asked to speak with the office who did not get the reason why we complained and said we can't do anything for you . So....not really worth 3.000 Euro

Wir buchen seit drei Jahren unsere Safaris und Strandferien in Kenia über Africa220. Und immer wieder werden wir von neuem positiv überrascht. Die Lodges in der Mara überzeugen mit ihrer Nachhaltigkeit, hoher Qualität und der Kompetenz und Freundlichkeit des Personals. Wir kamen als Touristen zu dem Masais und gingen als Freunde. Auch die Auswahl der Hotels an der Diani-Beach ist herausragend. Alles perfekt, alles wundervoll. Die absoluten Experten für Ost-Afrika. Jacky und Leo Lüthi, Hägglingen, Schweiz