03 Apr 2023
Perfection is the only way to describe our experience. This is my second time using Himalayan Glacier, and once again, they exceeded expectations. My wife and I did a private tour through them, and aside from the fact that the trek itself was an unbelievable journey, having Himalayan Glacier as the agency that coordinated and set everything up was the key to maximizing the enjoyment. Everything was set up properly, and went exactly as it should. Our guide Deu was outstanding, and not only did we move at a pace that allowed us to properly acclimate, it is obvious, Deu has the respect of everyone in the mountains along the way. With Deu and our two Sherpa’s, nothing was ever too much trouble for them to make sure we were properly taken care of. We began the journey as strangers, and ended it as friends. Rayuna was my contact in the office when I first set this trip up, and I have never seen a higher level of customer service from any company I have ever dealt with before. Our trip was postponed multiple times due to COVID, and an illness with my mother, and each time, the company was more than willing to make sure that there were no worries, and everything would be okay. In these instances, I was dealing with Sanket, (The owner’s son), who always made sure that no money was lost on our end, and could be used in the future. I used Himalayan Glacier 15 years ago as well, and they have not lost a step at all regarding customer service. I would highly recommend using this agency for any of your trekking needs. They come with my highest recommendation.