11 Mar 2025
The actual tours were amazing but the transportation (pick up and drop off) were terrible. I am a black woman and I was amazed at how nice the woman driver was to the white travelers but as rude as she could be to myself and my daughter. I was very disappointed and hurt at the treatment. Like I said the plantation tour was so informative. The swamp tour guide Captain Ernie was hilarious and very knowledgeable as well. Being the only black people on the tour I definitely felt it from the staff. I suggest some coaching on customer service skills.