23 Oct 2023
Booked same-day, which seemed like it wouldn't be a problem, but when we showed up at the meeting spot, the tour guide wasn't there. Called the support line provided, and it took us to Viator support. I initially called around 4:05 after waiting for a 4 o'clock tour for about fifteen minutes. Viator support told me that they'd have to get acknowledgement from the tour provider that they hadn't shown up in order to get a refund. I have now called Viator twice, and after two very frustrating conversations, I'm still out for a tour that didn't happen because the guide never showed up.