04 Aug 2025
After planning our morning around this 10 AM tour with my family and walking 1.5 miles up to the meet up point, we find out after being told by the bike tour guides that the carriage rides were all cancelled due to the heat. It was hot that day but no one bothered to text or call us that AM or the even the day/evening before to inform us it would be cancelled. (The operator can see a 3 to 10 day forecast like the rest of us). If you’re taking the tour in the summer you might want to call the day before to verify it’s still a go. Very disappointed that this messed up our plans for the morning since we only had a couple days to show our kids NY and this was our Central Park visit. They quickly refunded our money but communication needs to be better in respect of a customers time.