Terrible experience, no customer service, attractions not included, hop on bus broken, i ended up paying more than what the pass promised, returned 3 days ago and still waiting for an answer. This is the worst experencie ever. Go NYCity pass instead.
You will end up paying attractions as you are already there, they will now answer you, they will not honor the commitments, and you will end up frustrated while trying to manage the family expectations. AVOID
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Please check my horror story below trying to get and answer.... 4 out of 5 attractions failed
De:
Date: sáb, 16 de mar de 2024, 9:06 a. m.
Subject: Re: Re: SightseeingPass - Order Confirmation #INF005320XX
To:
Come on please, its been days waiting for an answer!!!
El vie, 15 de mar de 2024, 1:44 p. m., escribió:
Any chance to get an answer ?
El jue, 14 de mar de 2024, 17:21, escribió:
Still waiting....
El mié, 13 de mar de 2024, 19:17,
escribió:
Another day with no answer. Is this a scam company???
El mar, 12 de mar de 2024, 19:31, escribió:
Leaving NY now. In summary.
1. Edge... all ok. Was a great start with a lot of expectation.
2. Madame Tusseaud - your website fell and was on maintenance. It stated we needed to reserve in advance, it was impossible during the whole day, I contacted you, no answer but an automatic mail saying it would take 1 day to get a customer service. We finally got in, after changing all plans and witouth knowing if we were going to be able to make it. Your site revived when we were there a did the reservation but all plans were sent to garbage.
3. Natural History Museum... as opposed to your site indications ga+1 is not included. Only ga. Kids planned to the additional attraction so had to pay. Your public information is not misleading, is i correct. Had to pay the extras. Lost value on your plans.
4. Hop on/off, big bus. 4 hours to make it to battery park. Bus broken, no notifications, 1 hour waiting inside the bus, we missed the schedule to go to the 90 min circle line as we planned 2 hours (info said 1.5hours) to do the loop. Not 4 hours for 7 stops. Kids almost crying. We decided to step down at battery park and take the ferry to liberty island.
5. As instructed in your app went to the ticket box, and they said that they do not take the passes, particularly the flex. They said you need to get another company. So I had pay 82 usd or would had been a disaster for the family. Your site is very explicit on this attraction. This is fraudulent.
In summary, 80% failures, holidays plans scrapped, and a memorable trip almost ruined... for sure, been writing you for the last 2 days, no answer.
Deduct the edge if you want, but I want a refund for the 2 adults, 2 kids. Tried to use as instructed, tried to communicate and all was very poorly managed and executed on your side.
Please tell me again, how should I proceed to get this refund.
XXX
El mar, 12 de mar de 2024, 15:14, > escribió:
After 2 hours we got to the ferry to liberty island. They DO NOT take the flex pass just the day pass. Not stated in your site. Had to pay another 82 usd. (Picture attached).
Nothing worked. Nothing. I want a refund.
This is terrible service. Terrible followup, you guys make a holiday twice as expensive and make a family trip to become a nightmare.
Please tell me how to proceed.
El mar, 12 de mar de 2024, 13:32,
> escribió:
Now the hop on hop off is broken and we've been waiting 1 hour after 1 hour queue to take it.. leaving it at bryant park and taking the metro. Lost the schedule to take the circle line 90 minutes.
Worst experience ever. Failure after failure, no service from you at all. Can I get a refund? 2 adults 2 kids.. will never buy from you again guys. This sucks. You almost made the trip for the kids to hate it.
El lun, 11 de mar de 2024, 12:01,
escribió:
I did manage to go and enter. No service from you when website is down while in NY.
Right now in the natural history museum and ticket is general admission not general admission +1 as stated in your site. Another 20 usd lost. This pass has been very misleading so far.
El lun, 11 de mar de 2024, 11:54,
[email protected] escribió:
We want to let you know that we received your reply. Due to a larger-than-average volume of emails, you should expect to receive a personal response from a representative within 24-48 hours. Please accept our apologies for this delay.
Your ticket ID is #INF00532XX and a copy of your original message is included below.
Please ensure that the ticket ID appears in the subject line of all your communication.
Sincerely,
Guest Relations
Ticket details:
Good Day,
Thank you for contacting us,
You can check now our website, it is already working. Sorry for the inconvenience.
If you have any other concern, please do not hesitate to contact us. Thank you!
Best Regards,
SSP TEAM