06 Sep 2022
The link to the self-directed Scavenger tour did not work. I called Tech Support and after 30 minutes on the phone, it did not work.
The Tech agreed to cancel the tour and refund my tour right away. 3 days later when I checked, it did not happen. Then I called Tripadvisor customer service regarding the issue and I was put on hold and then disconnected. I did not receive any call from Tripadvisor.
Needless to say, it was very time-consuming, frustrating, and disappointing on this Tripadvisor encounter. I have used Tripadvisor before and was pleased. I think it's hard to get good help these days.