19 Jun 2025
Went to visit the gallery this morning with my son and daughter (both at UoT), mainly to experience Yayoi Kusama's Infinity Room 'Let's Survive Together'. After purchasing our tickets at the counter (my son was asked to provide his ID and proof of address to get in free as an under 25), our visit was marred by the extraordinary rudeness of the admission staff member. When my son didn't produce a physical ticket to scan with her barcode reader, she refused to talk to me or my daughter as we tried to explain the situation, repeatedly cut us both off, told my daughter to stand aside, again refused to speak to me whilst insisting repeatedly that my son produce evidence of his eligibility to enter. Her rudeness was astonishing and utterly unacceptable. Shame on you AGO for employing such a person with clearly absent interpersonal skills as your front-line, public-facing first point of contact.