Private Toronto Guided City Tour

The best tour guide in town! Puntual and very organize. Family vacation trip with kids. Good transportation.

This tour was the tale of two experiences. One with this company and one with the tour guide. First the good, our tour of Toronto by car was interesting and gave us a great overview of the city including some of the hidden neighborhoods. Our tour guide was personable & had great energy. Now the bad...the logistics of getting this tour to actually happen was a nightmare. I called to set up our hotel pick up and the receptionist said that my family would have to walk to a remote location because they didn’t provide pickup service at my hotel. Huh? This was advertised as a private tour and included hotel pick up. When I explained as much she stated I should call viatour because it was between me and this “third party”. I stated that the mix up was on her company’s end so she needed to clear it up. A few minutes later she went from very dismissive to very accommodating because she “found” my booking and I had “surprise, surprise” booked a private tour with hotel pick up. Why she hadn’t looked at the beginning of the call I’ll never know. We scheduled for a 10 am pick up the next morning But nothing with this company can be that smooth. I got a call that the guide was here for pickup at 9 am. The operator had given the tour guide the wrong time. Wow. However, as stated in the beginning once the tour started the guide saved to entire experience from being a disaster. Logistics terrible, tour excellent. Overall average.

WE found Krystal to be extremely pleasant and helpful. BEcause the tour was only the two of us, it was able to be personalized and we were highly satisfied with the information given and the places visited!