06 Sep 2022
I booked a tour on Viator (the Mt Hood/Gorge Tour) with Sea to Summit, and I had booked the wrong date by accident. Even though it was a no-refund tour and Viator was adamant that I would not be refunded any amount, I reached out to the company.
Joshua worked on it for days with Viator to get my money refunded (over Labor Day Weekend, no less). He was super communicative, and I was on the phone with him. Sounded like a very honest and professional person. I would use them next time I'm in town and need someone to take us on a tour. Top notch service.