24 Apr 2019
I rate them ZERO. A sham and dodgy company. We have waited 2.5 hours for a pickup. Hotel has called them multiple times - both numbers apparently switched off! Website says 24/7 availability. Tripadvisor sent me multiple confirmations of my booking and advice to print tickets in lead up to our tour the last of which I received just days before. My once in a lifetime trip ruined! Now we haven’t anytime to look at rebooking and do the sacred valley and we also now need to spend time chasing a refund from trip-advisor. Words cannot express the dismay and disappointment we feel right now toward this company. I believe in karma, and yes it is coming to get you!!!
You should be ashamed not just for your poor and unscrupulous practices, but for shaming your own people’s. Peruvians are wonderful for the most part, our Hótel staff were so apologetic and ashamed of you and the reputation and impression you created for them and tourism in Peru.