14 Mar 2023
This is one of the best bargain I found online for a day trip to Machu Picchu. I considered their previous reviews and was hesitant at first but I must say the agency has put in effort to improve the customer experience.
Hotel pick-up was offered and on-time, you'll be transported to a bus station and the staff (who speaks English) from the station will take care of you. They'll let you know which bus you'll be taking for the ride to the train station. Once you've arrived at the train station, the staff there will let you know again when you can get onto the train.
Once you've arrived at the Machu Picchu train station, you'll see your local guide holding a piece of paper with your name written on it - so not to worry too much. Even though nobody accompanies you when you are on the bus/ train, the staff/ guide will fetch you at Machu Picchu/ when you are back. In case you have questions, the communication on whatsapp was pretty okay.
Though you may have to be a bit patient as they may only send you the tickets just a day before or in the early morning through whatsapp. If you are worried you could just whatsapp them. Even though we gotta be on our own on the bus or train, I wasn't bothered because there were always people you can reach out to to ask questions on the way. So I am happy with the arrangement in light of the price.