02 Sep 2025
The scenery itself is stunning, but unfortunately the way this tour is run completely ruins the experience. You’re rushed from one stop to the next with barely 20-30 minutes at each location, leaving no real time to appreciate the views. It feels more like a conveyor belt for money than an experience for guests.
What disturbed me most was the animal welfare. In the gift shop, a dog was clearly dehydrated, overheated, and in distress. Not one staff member intervened — they laughed while tourists had to step in to give the poor animal water and snacks. It was shocking to witness, and says a lot about the lack of care behind the scenes.
And despite what’s advertised, don’t expect to see fish while swimming. Most of the fish in these cenotes are nocturnal, and with the constant presence of humans throughout the day, they stay hidden. For the same price, you’d have a far better experience snorkeling in Cozumel, where the marine life is active and the waters are alive with fish.
Prices are also eye-watering. $3 for a tiny pack of Oreos, $20 charged for GoPro footage that never arrived, and food that I wouldn’t trust — especially the chicken, considering the disregard shown for animal welfare.
To top it off, guests are pressured to sign a waiver without proper time to read it, essentially waiving all rights even in the event of serious injury or death. For anyone used to first-world standards of safety and accountability, this is deeply concerning.
Credit where it’s due: our tour guide did his job well and the views themselves are beautiful. But the operation as a whole? Soulless, money-driven, overpriced, and negligent. If you care about animals, safety, or simply getting value for money, I would recommend looking elsewhere.