09 Apr 2023
During our recent visit to Playa del Carmen in the beautiful state of Quintana Roo, Mexico we hired Turismo Channel for a variety of services that included tours and transportation to the airport. Turismo Channel was located next door to our hotel and was super convenient for us to have this type of service available just a short walk away.
The first tour we purchased was a collective tour to Tulum and a visit to a Cenote. Our tour guide was excellent. We really enjoyed all of his knowledge as much as the Mayan ruins themselves. Other than a communication issue with the tour organizer we were happy overall with this service.
The second tour was to Chichén Itza. We really enjoyed Oliver’s (our tour guide) company and knowledge during our long day to this ruin site. We visited a cenote, had lunch and also visited the city of Valladolid in the state of Yucatan. We really enjoyed that day.
Our visit to Xcaret was a little bit more complicated. Some member of our party got sick and couldn’t make it to our scheduled visit. I really believed that we were going to lose all 6 of our tickets because of this issue but Turismo Channel worked with Xcaret and pushed the date forward a few days and refunded us some of the ticket cost for the members that were not going to be able to attend. It is actions like this that separate other tour guide operators from this one. Being able to solve an issue when something goes wrong is what makes this Company different.
The last service we got was a ride back to the airport from our hotel. The van arrived exactly at the time we agreed and got there in time.
Next time we visit Playa del Carmen (we are already planning a second visit) there is no doubt we will hire Turismo Channel again.
Thank you, Oliver, Vanessa, Adolfo, Manuel and everybody else that helped us make our vacation a memorable one.