02 Jul 2023
Antonio cancelled our 6/21 Amalfi Coast excursion without notice, I only discovered it when I called him the evening before to provide him with our hotel location for pick up.
He said he had emailed me several days earlier to cancel because he was sick. However that was untrue, he actually emailed me several days before on 6/16 CONFIRMING my reservation. I’ve attached a copy of his email because he insists he never confirmed, but here it is. The email also mentions we amended the reservation, but we never did anything other than make a simple straight-forward booking. I’m not sure where is confusion is coming from - whether he mixed up his bookings, got a better offer or perhaps it was a language barrier situation - but the whole situation was unprofessional.
I made the reservation months in advance, as I knew we were traveling during high season. His cancellation left us in a lurch, and negatively impacted our travel plans as we only had a few days and had to scramble to reschedule things. Very disappointing. Avoid this unreliable vendor.