16 Jul 2025
Viator cancelled our trip at the last minute, we were sitting in the hotel lobby waiting to be collected, when looking back my emails found an email 40mins before collection time telling me our trip had been cancelled. Shocking as we could have booked this trip through out tour operators Jet2. Will never use Viator again, such a shame as we have used Viator in other countries before and always found to be reliable. But not on this trip. Just the simple thing like a phone call the night before would have been beneficial and they have my phone number. Waisted my time and effort today, your communication is diabolical.