Prague Castle Walking Tour

Our guide was well versed in all information and history, taking us on a full adventure of the immense castle..... It was very crowded this day and without the guide it would have been challenging

I wanted this tour to serve as a capable introduction and orientation to Prague's castle area. Regrettably, it was challenging from the start. The guide, who I'm sure was educated and experienced on the subject matter, was very soft spoken with a heavy accent. This wouldn't be a problem if headsets were provided, but they weren't. We heard perhaps 20% of the content. Most of the group got visibly frustrated when we stopped for 30 minutes in a minor chapel in the complex and we sat in two rows of the chapel while the guide spoke to the woman next to her (basically giving her a private tour) and literally no one else could hear her. We were erratically guided the whole way, as she quickly shuffled away from the group from sight to sight, then had to stop and wait for the rest of us to fight though crowds; several times, we lost members which delayed the tour. Other times, she simply carried on to the one or two people who fought through the crowds to stay on her heels (contributing to the majority missing more content). She continually jumped around (sometimes repeating lengthy lectures) and it felt as if she was unprepared in terms of route, content, and delivery. If your only interest is knowing what the buildings are, this would be sufficient. If you're looking for culture, history, and context, look elsewhere.

Unfortunately this was my last tour of a month long vacation in Europe. I used Viator/tripadvisor for almost all of my tours and this one I requested a partial refund as it was not what was advertised. We ended up with a dual language tour even though we requested an English guide. For the other tours that advertised having English guides it was exclusively English. Do to the guide having to speak both languages we were rushed and very little opportunity to ask question. It felt very manufactured vs paying for a good tour. When I complained the response from the tour group was no where did they advertise language only tours so they were not very sympathetic to their poor communication. Viator did step in and gave me half of my fee back making it more like the value we received. I would recommend looking into another tour company.