06 Mar 2025
Your driver did show up at the assigned location. The instructions I had was for us to meet him in the arrivals(1st floor) of the Bogota Airport and he/she would be holding a sign with my name. We looked for over an hour. Asked other drivers with signs and airport staff and no one knew or heard of the company. I tried calling the miami number but was on hold for several minutes running up my international minutes. After 1 hour and 30minutes we gave up and grabbed an Uber to the hotel. The driver messaged me on Whatsapp(that was not in the instructions) and he was on the second floor of the airport. This is for departures not arrivals. It was not a good experience and I am submitting with CC to recapture 1/2 of the cost of this booking. I was so worried the driver for Tuesday from hotel to airport would show up. They thankfully did and we made it to the airport. I have used Viator in the past and never had such a bad experience. We were late to a business meeting.