03 Jul 2023
Our tour guide Anna was very sweet and knowledgeable and the Snaefellsnes Peninsula was beautiful. -The problem was the tour agency - Prime Tours. Very poor communication -they did not respond the day before the tour to confirm guide or pickup. Also, took 4 days for Prime Tours to respond to a basic question a week before the trip. Prime Tours did not give tour guide, who they hired the night before the private tour, an itinerary with scheduled stops so our tour guide was going to end the tour after only completing 4 of the 6 stops. She had no idea the tour included additional stops. We used 3 different travel agencies for tours in Iceland and this was the only one we had problems with. Would not book with Prime tours again.