Mangroves Kayak Tour

We received a text message the day before that our kayak tour was cancelled because the guide was sick and that we could reschedule. We emailed, texted, and called but nobody responded. We were still charged. Never went. Still haven't received a refund.

My husband and I were very much looking forward to this tour but what a disappointment! They did not show up for our tour and did not communicate with us that it was canceled. From the beginning, it was not well organized as the address provided on the booking was their old address. We were able to find the new departure point from the help of locals and guides from other tour companies. Not only did the tour operators not call us to notify us that the tour was canceled but the only number provided on the booking was out of service. They refunded the money but without offering any explanation, ability to reschedule or apologies. The reviews were mostly positive, a few that reported communication issues which after our experience I’m surprised there aren’t more. We’ve traveled a lot, booked a lot of tours/adventures and never have we had such a bad experience like this one. We also understand that weather can cause tours to be cancelled or rescheduled. The complete lack of communication and inability to contact the company is unacceptable. Bottom line, we wasted 2 hours and over $50 in taxi charges for a lot of frustration and no kayaking. Suggest booking with Clear Bottom Adventures or Carribean Cruisin- both companies were extremely helpful and kind in contacting Turks Aqua Adventures to inform us our trip was cancelled. More details about our issues: 1) the location on our confirmation was wrong/doesn’t exist. After we arrived at the designated deserted location, we saw some people walking on the beach who informed us that they no longer allow kayak departures from that location. Our kind cab driver called around and found the correct location and brought us there. 2) The single number on our confirmation and on the Turks aqua adventures website was out of service. We called that number the morning of to confirm because it was windy and were concerned the trip may be canceled. We found a number of very nice locals who knew of Turks Aqua Adventures and had a guy’s personal cell number that they called to inform us that the trip had been cancelled after about an hour of guides/locals contacting the company.

No one showed up. Waited 30 minutes along with other family. Also no one answered phone number provided. Seemed like a big scam