Iguazu Falls Brazilian side

Was a great day, tour guide was really good, did most explanation in Spanish and English. My only real complaint was the office communication, I received one message 2 days before tour explaining i had to meet at a particular location and they would notify a time, the evening before the tour had no message till around 8pm and then I sent a message asking what time is pickup, that was received around 10pm when I told. The following morning I arrived at pickup location, sent a message confirming I was there, no response. 20mins later after supposed pickup time and becoming concerned they were not coming, a bus arrived. But as far as the tour is concerned was a great day.

Atmosphere: The Iguazu Falls from the Brazilian side are an impressive natural sight, and at first, our experience with Nordic Travel Iguazu promised a lot. The park is surrounded by lush greenery, creating a magical setting. Guide and Organization: Marcelo, our Guide, was a total genius. He clearly explained what the tour was going to be like and the activities we would be doing. However, everything changed dramatically after the falls. When we mentioned that we had a tour that included the falls and two hours on duty free, the situation became untenable. Views: The panoramas are spectacular, but that can't hide what came next. Once at duty free, the Guide instructed us to wait at a specific kiosk after clearing customs, ensuring that the transport would come to pick us up. What was promised as comfortable service turned into a nightmare. We spent an hour and a half abandoned in an unknown location, sending WhatsApp messages that got no response. Disorganization and Abandonment: It is unacceptable that, after paying for a service, we were left adrift like this. The lack of coordination and lack of support at a crucial time were extremely disappointing. We felt completely helpless and uninformed, which ruined the final part of our experience. This is something no one should experience when paying for a tour. Staff Attention: While Marcelo was a good Guide at first, customer service at this critical stage was nonexistent. Nordic Travel Iguazu needs to dramatically improve its organization and care for its customers. Closing Comment: In short, visiting Iguazu Falls from the Brazilian side with Nordic Travel Iguazu had the potential to be unforgettable, but the disorganization and abandonment in duty free made it a frustrating experience. If you decide to travel with Nordic, keep in mind that you may be left adrift. It is a situation that should not happen to those who have paid for a service that should be of quality.

Experience absolutely to avoid with Nordic Travel. Pick-up at the hotel at 10.00 am on Sunday, a day that is known to be crowded. We had to be back at the hotel by 5pm, which we asked the Guide to confirm, receiving confirmation. Arrival, after customs passage at 11 am. An hour and thirty queue to get on the bus that led to the area where the waterfall walk begins. The Guide dumps us there and tells us to meet an hour later, during which we also had lunch, for the bus back. No indication, no Guide. At the meeting, after eating with the funnel, having only one hour for visit and lunch, another 40 minutes of queue to catch the bus back. We also understood the visit to the aviopark. They dumped us at 4.30 p.m., closing time, telling us they were filming us at 5.30 p.m. Guide didn't even come in. We leave at 17.30 in a bit of a hurry, but there is no one to pick us up. We start writing to the agency telling us what bus is coming. Arrives at 6.05pm, with all of us definitely angry. We arrive at customs, we are made to fill out on the bus a sheet with our data, which they already had. The driver gets out and we wait. After half an hour he goes back asking us to add the date of birth on the paper he gave us earlier, which he said was unnecessary. Among the protests of all, he gets out, gets back in line, and we lose another half hour. Arrival at the hotel 19.30. Nine and a half hours out of the hotel for an hour and a half of activities. Scandalous organization for which we will seek partial reimbursement. Absolutely avoid excursions with Nordic Travel Iguazu