24 Jun 2025
I want to start off by saying that the actual ATV tour itself was amazing. I give that 10 stars. Plus we were a party of eight adults and had an amazing time. Everything was wonderful. From the moment. We got there to the moment. We left the issue and the problem. I have the reason why I am only giving this three stars is due to their Front Office attendant clerk. Her name is MARA-she’s a late 30s early. 40 Hispanic woman pregnant. Currently she arrived to her location. About 25 minutes late. When she was supposed to be there. My husband coincidentally bumped into her and my husband made a comment and said oh the lady that’s supposed to open the office isn’t there and she was very rude to him and pushed through. Also, once I was filling out the paperwork for the tour. She was very short, arrogant rude, and just unprofessional. I don’t know if she was having a bad day or what her situation was. but the way she spoke to me, and a couple other individuals was very disrespectful and uncalled for. I definitely believe that she should be spoken to because that is no way to treat. You’re paying customers. If it wasn’t for this horrible interaction, we had with her. This would’ve been the perfect event. She unfortunately ruined our morning check-in time with her bad attitude and personality. They should not have people like her at the front desk. She was very short, quick tempered and defensive with many of the paying customers that were the morning of 6/29/25!