Private Catamaran Experience- BBQ, Snorkeling, and Private Beach

Where do I even start? This was a birthday day out that completely ruined a birthday for someone special. We paid $158 for a catamaran which was supposed to include food (chicken skewers, potato salad, snack) and an open bar amongst things that should have been common sense like SEATING, a relaxed yet fun day and actual space to roam aboard. None of that was provided. We had to reach out the morning of for someone to pick us up from our hotel. The excursion didn’t start at 2pm, started after 3pm. As soon as we got dropped off at the location it was complete chaos. We weren’t told who to speak to where to go.. there were just crowds of confused people just following others. They basically gathered loads of people (during Covid) all together and I mean LOADS of people onto four boats lined up and they PACKED those boats to and beyond full capacity (during Covid). We pulled off with people having no where to sit and I do mean no where to sit so lots of people had to stand. Couples were sitting on top of each other and to make matters worse after we were some yards out two more small boats pulled up dropping even more people onto the boat! None of the food promised was provided so we arrived hungry and didn’t eat until after we got back to our hotel. Someone walked around with a small plate of watermelon and pineapples for people to grab from. There was no open bar just two jars of juice that everyone had to pour from. Apparently govt shut down alcohol being served on the boat the day before so we couldn’t argue with that but none of the pictures of anything that said was included was provided. Even after coming back ashore again there was no guidance. We had to go ask how are we supposed to get back and we were then told where to go. This company is just in it for the money. They don’t care about the experience you receive, your comfort level, your safety or your health. Not to mention we weren’t even directed to where life jackets on the boat were in case of an emergency. I took videos of the crowds and multiple boats coming to drop more people onto the boat but TripAdvisor only allows you to upload photos. I have been on multiple catamarans in beautiful places and this excursion was the worst excursion even outside of catamarans that I have ever experienced. We even overheard others saying they only paid $40 to board while we paid $79/each for this horrible experience. We will be requesting a refund for the time, birthday and money wasted.

Our experience was phenomenal. It was a group of 13 of us celebrating two peoples 40th BDay. Captain Luis, Genesis, Rene and Maikol were friendly, personable, and lots of fun. The crew and overall experience was amazing. Would definitely recommend to others and do it again if I return in the future????

We had a 40th bday celebration with family and friends. It was a great time filled with music, drinks, and snorkeling Our team Capitan Luis, Marine René, Guide Genesis, and Paparazzi Maikol were kind and fun. We purchased pictures and videos from Maikol who did a wonderful job capturing pics of everyone. The only change I would make is to offer more food and snacks on the trip. It was well worth it!