17 Mar 2025
Booked through Coming 2’s location at Bahia Grand Principe with Ramon. Towards the end of the ride, my horse spooked and threw me into the water, which was not clean, ruining my crossbody bag, sneakers, and sunglasses. Both ankles were injured, impacting my ability to enjoy the rest of my vacation. My mother and I spent half of that day in the emergency department. When we returned to the resort, we spoke to the Coming2 representative there, and later spoke to Ramon and were told he could only refund my portion of the ride which we did not find acceptable considering the impact on the rest of the vacation. During our conversation he mentioned that other guests had been thrown during their rides in the past which would have been key information to have before booking. I tried calling the Coming2 number listed on my booking 20 times with no answer. I have since developed a skin infection to both legs due to being thrown into unclean water and had to go to the ED in the US for antibiotics. Very unhappy with the whole experience.