03 Jul 2025
It takes a lot for me to leave a bad review. I love the DR and the people are so wonderful. However what I experienced with this company was extremely disappointing. Airport pickup was great. The day before our flight home I contacted the transport to ensure that they were picking us up at the scheduled time. Morning of the flight - no one showed up. No one at Majestic Mirage could help us - Saying that due to it being so early no one was around to answer the phone or to call. It is separate from the hotel. We waited almost an hour after our scheduled pick up and nothing. Had to get a cab. I contacted company afterwards to get a refund and they said they would give partial refund. I explained that we ended up having to pay more to get the cab to the airport, it didn't matter. Poor service. I would NOT recommend.