12 Jun 2025
Confirmed car and driver reservation through Viator. They subcontracted with “My Transfers”. Flight time and number provided. Was also given number of driver and subcontractor. Waited for 30 minutes and called driver with no answer, called company and was told “well you’ll need to take a taxi”. Again called driver and he said there was no booking. Finally he found our booking and picked us up after we waited over an hour.
Called Viator to file a complaint. Now I’m worried they won’t have a car to get us from the cruise ship back to the airport on-time.
Nothing gets better if we don’t share the truth.