24 Oct 2022
I booked this service from Fiumicino airport to our hotel on a day/date which the operator had marked as available. Paid up front. Then 1/2 hour later I get an email - from Trip Advisor, NOT the operator - saying that a refund had been issued. Huh? So I messaged the operator to ask what happened and they messaged back saying, “I don’t have a car available, what’s so hard to understand?” Well, not hard to understand at all except the operator didn’t contact me to explain why he cancelled AND it was an available date on his availability calendar. Very unsatisfactory experience and I didn’t appreciate the snotty tone of his response. Get your act together and keep your availability calendar properly updated.