19 Apr 2023
First off it took us 10 minutes to even be able to write this review because they know they screwed up so badly! We were told to meet at our meeting point to enter 15 minutes before our scheduled time. We showed up about 25 minutes before hand just to be sure and were told to wait which was totally fine! We waited and finally it was time to check in. After checking in we were told to follow a young lady that clearly had NO idea what she was doing (maybe her first day in which we will let it slide). She brought us to the front entrance and literally disappeared from planet earth. As a group of what was supposed to be 12 and turned out to be 17 we decided screw it we will figure it out ourselves. As we approached the security area we were told we couldn’t get through and we’re shoved to the side SO rudely by a man working there. We all stood calmly trying to figure it out as we clearly wanted to experience this ordeal. As my fiancé was on the phone for about 30 minutes with the tour guide(s) we noticed a second group of at least 20 be pushed aside and couldn’t get in either. We were then escorted out of the area and told to figure it out ourselves. It had been at least an hour now before ANY answers were given to our large group before we finally decided to exit the area and figure it out in person. Once we arrive we were told there was nothing they can do and to wait for the next available spot which was in three days (we left the next day as did half of the group) therefore ruining all plans to explore. In the end our “ticket” was used hours beforehand and was invalid for our group to use. While there we asked another tour guide to help us and he put our hands in our face and told us to figure it out ourselves because it wasn’t his problem since he had his own tour to guide. ABSOLUTELY DISGUSTING EXPERIENCE! I HOPE THIS COMPANY GOES OUT OF BUSINESS!