21 Sep 2022
This tour was a total nightmare! First off, they gave me POC info for a sub that wasn't even aware of the booking. There was no one at the meeting point to pick us up. We had just come off of a cruise and had all of our luggage with us. We were supposed to be picked up in a van that could transport 4 of us with luggage and the sub they supposedly "contracted" didn't even have a car! After two hours of negotiating with Ariane Espina of Top Private Tours, it appeared that something had been set up with two subs even though by this time I wanted a refund! As it turned out, Ariane did NOT make the tour happen. The sub that they didn't contract felt bad for us and tried their best to work out something at the last minute. We were not satisfied with the tour because we thought most, or at least, half of the time would be spent in The Hague. It ended up to be less than an hour! I believe this was because the substitute's knowledge was for Rotterdam and Amsterdam. This tour was a total waste of the $276.58 x 4 that we paid! We really felt ripped off. Not to mention the foreign country call charges that I incurred trying to work things out!
Ariane reached out and asked me how my experience was after the tour. I told her the truth. No response back from her to date. Furthermore, while the substitute tour company was trying to work out the details with her and got understandingly upset in the process, Ariane blocked them.