24 Sep 2025
Didn't arrive to collect us. No communication no nothing until after the selected time i chose when I booked. After viator called them and again told them we was waiting and out hotel and room number. I also informed the company at 7.15am of my hotel and room number. He was very rude accused me of not replying so it was my fault no one arrived. To then send me a message 20mins after the phone call to tell me I'm to far away for the excursion so I'll be moved onto the following day. My bank is now arranging a claw back for my money. I'd rather not go on any excursions with this incompetent company!