22 Sep 2025
We were EXTREMELY DISAPPOINTED with VIATOR. VIATOR advertised the tour on their website as leaving g at 7:30 am and returning at 1:30 pm. We chose this tour carefully because we had to catch a 4:00 pm flight and needed to be at the airport by 2:00 pm. or 2:30 pm at the latest. The night before we got a message from VIATOR that the tour would start at 8:00 am and return at 3:00 pm. VIATOR basically told us that it was too bad and that we couldn’t cancel the trip and get a refund. So we got to the meeting place and talked yo our tour guide, Tuco. Five stars to Tuco! He helped us get a taxi to the airport the time at the shooting range. Unfortunately we could not finish the tour. We could not go to the Agent Orange museum because we had to go to the airport. Bottom line: Five stars to Tuco, zero stars to VIATOR for false advertising and extremely poor customer service. It’s too bad. I have taken other VIATOR tours and given VIATOR five stars.