06 Jan 2023
Booked this tour, then they said they have difficulty to arrange the snowcoach ride in West Yellowstone (which we found it is available in Jan 1). They persuaded us to upgrade to their private 5 day tour, and charged us directly (not through Viator).
Although I am keeping asking they only send me itinerary the day before we travel. When we arrived (the day before the tour), we discussed with the tour guide adjusting the schedule to suit us better (without increasing cost for tour company). We have been SLC before, and would like to spend more time in Yellowstone NP; we can skip SLC tour, hot springs, aerospace museum, etc. The tour guide was temporary hired, cannot decide anything, and the company just ignore our request, insist they cannot change it due to the reservation of Elk Refuge Sleigh ride and Lava Hot Springs, which we later found out those are walk in based and no reservation made.
We are very disappointed, especially after spend a lot for the trip, totally not worth it:
- Wasted half day in Temper Square (Salt Lake Utah Temper in renovation);
- Wasted half day in so-called highlight “World famous” Lava Hot Springs, they paid admission fee $8 for two person, even not paying for towel rental ($6 for two);
- Went to Bear River Migratory Bird Refuge, which is not open, and nothing to see in winter;
- In online itinerary, lunch is included, which is not;
- Only highlights are one day snow coach ride in Yellowstone, two hours walk in Mammoth Hot Springs;