01 Apr 2024
I was eagerly anticipating to participate on the tour booked through Viator (Finally operated by thee Agency Your Tour Brazil) only to be ill the night the night before. For my better wellbeing and in order not to disturb the experience of other I decided to not participate in the tour (that started at 5 AM and I was recovering at until at least 11 AM of the same day).
Despite my desperate attempts to seek understanding and a refund, I was met with cold, heartless responses from both companies.
Despite providing detailed information about my illness, including the fact that I had to take medication and could not attend the tour for fear of endangering others, both Viator and Your Tour Brazil callously refused to issue a refund. According to them, in this condition I should have participated on the tour and made the experience of other terrible by having the transport van stop every 1h to go to the loo or vomit than to do what i did, decide to stay at home. It's appalling that they prioritize profit over basic human decency and customer well-being.
Their refusal to acknowledge the severity of my situation and the potential consequences of attending the tour while ill is beyond comprehension. It's clear that their policies are designed to benefit only themselves, with no regard for the well-being of their customers.
My advice to anyone considering booking with Viator or Your Tour Brazil to think twice. Their lack of empathy, compassion, and understanding is utterly deplorable. Save yourself the trouble and avoid them at all costs. They are not worth the headache. Knowing what i know now, my advice is do first a walking tour and speak with some tour agencies locally, you will get better prices and more compassion and understanding and you can have abetter feel of the offers they have.
Viator and Your Tour Brazil should be ashamed of themselves for their despicable behavior. I will never trust them with my travel plans again.