14 Jun 2023
Hello,
I am currently traveling abroad and my companion and I have booked through Tripadvisor many times, having great seamless service. Yesterday in Santorini, we had quite the opposite experience. We booked a boat cruise and spoke with the agency the evening prior and confirmed a pick up location of their choosing. The next day we proceeded to be strung along wasting most of our day getting the run around. Initially, the driver was in traffic then it was going to be ten more minutes, then another bus, then a private car, and finally it was a miscommunication with the driver. After waiting and calling repeatedly (and being hung up on MULTIPLE times) we requested to stay on the line as to not be blown off again. We over heard much arguing and confusion, and asked if they could just confirm if our tour was at all possible or if we should move along with our day. The entire ordeal took about 3 hours. We are avid travelers and would have been more than willing to arrange our own transport whether by bus or taxi to the meetup point, but NST assured us the pick up point was convenient and easy for them. Needless to say it was an incredibly disappointing event and even though they offered an excursion the following day free of charge it quite frankly ruined our trip to Santorini. I implore you to work with more honest agencies who if they overbook, will be honest with their customers. We would have been more than willing to pay for their services but the continued lying has left a sour taste and I will now be weary of using TripAdvisor in the future or ever recommending it to people in the future.