Private Custom Tour: Bali in a Day

This is the first time we come to bali, and we ask them to arrange our trip, we really want to go to Ubud, Handara gate, and Lempuyang temple so we ask them are we able to go to all those place. they suggest for the ubud tour only, and we don't think it's good enough, we want to go to all those places, but from everything they said we ended up to go to Lempuyang and Tirta Gangga but not to go to Ubud and handara. After arriving at Lempuyang, it was not so special because we visited the temple was very crowded with visitors, it took 2.5 hours to wait for the queue to take photos, but that's okay, because we were fascinated by the beauty of the temple, just a little disappointed because the situation is very uncomfortable. after that we went to Tirta Gangga temple, very nice, a pond full of fish and interesting photo spots. The Lesson: Before traveling, we must research, the distance and where the place is located, what we get there and how the situation is. also the distance between destination from 1 with others can be different from the map. and maybe we should trust in the tour agent that arranges the trip. over all is good, i'm really like guide and driver, they both so friendly and tell our everything about Bali i really don't recommended the Lempuyang tour if you don't like climbing the stairs and crowded situation. Thank You.

From the beginning this company was very difficult to deal with and were showing lack of good customer service and inflexibility. I should have gone with my gut instinct and cancelled my tour after my bad first impression, but I decided to give them a chance. My mistake. They were just terrible! A very very overpriced waste of our time! We were so disappointed and cut the tour short so it would be over. Biggest waste of money. I booked a private custom day tour through Viator. I booked a custom private tour because my friend and I wanted to go to very specific places, not places where the guide just felt like taking us. Or places where they would get their “kickbacks” from. If you don’t want to have your customers choose where they go, don’t offer a private custom day tour! This company is a typical Bali tourist trap and does not provide a good customer service at all! Everything seemed to be a problem for them, there was no flexibility, everything we asked for the answer was no and the service was poor. The guide also did not speak English very well, and he wasn’t very friendly. My friend and I did not feel comfortable. The driver didn’t speak any English at all. The minute we kept declining places that the guide wanted to take us to and we had no interest in, he stopped making any effort or conversation with us and just slept in the car during the drive, or just spoke to the driver in Balinese. It was very rude and we did not feel our business was valued. I took a day tour with another company the day before which were just amazing and I wish I could have gone with them instead. We knew that we would not be able to fit everything in we wanted because of the distance to get there but we wanted to go to lepuyang temple (stairway to heaven) and the tirta Gangga water temple. The whole time he was complaining about the time and the traffic. I struggle with the heat and had an injured leg and I told him that I wouldn’t be able to walk too far and he didn’t really care. I was told by a different person I could get on the back of a scooter to get to the top so I could avoid the big walk but he said I couldn’t. The walk was a big struggle for me but I did do it. There was going to be a very long wait to get our photo at the gate if heaven and it was very obvious that he did not want to wait or for us to stay there that long. We could tell after 2 hrs of waiting he was not happy so we left. I was very unhappy for the rest of the day because of this as I wanted that photo! We went to the water temple which was very crowded. We were not there long as it was very very hot. We then were taken to this awful place for lunch where we couldn’t choose what we wanted and the food was disgusting. It was also very hot there and flies everywhere. It was only 1pm and he kept taking about needing to go because of the traffic. We felt we couldn’t go anywhere else so I told them to take us to Bali collection shops. The guide slept the whole way back in the car. He had some good knowledge of Bali culture but he was not a good guide. We were very disappointed in the tour, found it to be a waste of money, and I would never recommend your company to anyone. I will be contacting Viator to request a refund.

I booked this tour because there were specific activities we wanted to do and so decided to pay a premium with this tour to give us flexibility. I devised an itinerary that was confirmed before booking, on booking, then via email AND via whatsapp - on all accounts, was told the itinerary is feasible and would be accommodated. However on the day of, the tour guide/driver refused to take us to 2/6 activities because it was "far" and tricked us into paying to watch random nearby shows. After cancelling our activities, they kept trying to push their agenda to which we refused and asked to be driven home instead. This tour was not only expensive, but more importantly wasted the little time we had in Ubud - we were not able to see Lempuyang or Tirtu Gangga which were the reasons we went to Ubud in the first place.