Private Custom Tour: Bali in een dag

Dit is de eerste keer dat we naar Bali komen en we vragen hen om onze reis te regelen, we willen echt naar Ubud, de Handara-poort en de Lempuyang-tempel, dus we vragen hen of we naar al die plaatsen kunnen gaan. ze suggereren alleen voor de Ubud-tour, en we vinden het niet goed genoeg, we willen naar al die plaatsen gaan, maar van alles wat ze zeiden zijn we uiteindelijk naar Lempuyang en Tirta Gangga gegaan, maar niet naar Ubud en Handara . Na aankomst in Lempuyang was het niet zo speciaal omdat we de tempel bezochten, was het erg druk met bezoekers, het duurde 2. 5 uur wachten op de wachtrij om foto's te maken, maar dat is oke, want we waren gefascineerd door de schoonheid van de tempel, alleen een beetje teleurgesteld omdat de situatie erg ongemakkelijk is. daarna gingen we naar de Tirta Gangga-tempel, heel mooi, een vijver vol vis en interessante fotoplekken. De les: Voordat we reizen, moeten we onderzoeken, de afstand en waar de plaats zich bevindt, wat we daar bereiken en hoe de situatie is. ook kan de afstand tussen bestemming van 1 met anderen verschillen van de kaart. en misschien moeten we vertrouwen op de reisagent die de reis regelt. al met al is het goed, ik ben echt een gids en chauffeur, ze zijn allebei zo vriendelijk en vertellen ons alles over Bali ik raad de Lempuyang-tour echt niet aan als je niet van trappen en de drukke situatie houdt. Dank je.

From the beginning this company was very difficult to deal with and were showing lack of good customer service and inflexibility. I should have gone with my gut instinct and cancelled my tour after my bad first impression, but I decided to give them a chance. My mistake. They were just terrible! A very very overpriced waste of our time! We were so disappointed and cut the tour short so it would be over. Biggest waste of money. I booked a private custom day tour through Viator. I booked a custom private tour because my friend and I wanted to go to very specific places, not places where the guide just felt like taking us. Or places where they would get their “kickbacks” from. If you don’t want to have your customers choose where they go, don’t offer a private custom day tour! This company is a typical Bali tourist trap and does not provide a good customer service at all! Everything seemed to be a problem for them, there was no flexibility, everything we asked for the answer was no and the service was poor. The guide also did not speak English very well, and he wasn’t very friendly. My friend and I did not feel comfortable. The driver didn’t speak any English at all. The minute we kept declining places that the guide wanted to take us to and we had no interest in, he stopped making any effort or conversation with us and just slept in the car during the drive, or just spoke to the driver in Balinese. It was very rude and we did not feel our business was valued. I took a day tour with another company the day before which were just amazing and I wish I could have gone with them instead. We knew that we would not be able to fit everything in we wanted because of the distance to get there but we wanted to go to lepuyang temple (stairway to heaven) and the tirta Gangga water temple. The whole time he was complaining about the time and the traffic. I struggle with the heat and had an injured leg and I told him that I wouldn’t be able to walk too far and he didn’t really care. I was told by a different person I could get on the back of a scooter to get to the top so I could avoid the big walk but he said I couldn’t. The walk was a big struggle for me but I did do it. There was going to be a very long wait to get our photo at the gate if heaven and it was very obvious that he did not want to wait or for us to stay there that long. We could tell after 2 hrs of waiting he was not happy so we left. I was very unhappy for the rest of the day because of this as I wanted that photo! We went to the water temple which was very crowded. We were not there long as it was very very hot. We then were taken to this awful place for lunch where we couldn’t choose what we wanted and the food was disgusting. It was also very hot there and flies everywhere. It was only 1pm and he kept taking about needing to go because of the traffic. We felt we couldn’t go anywhere else so I told them to take us to Bali collection shops. The guide slept the whole way back in the car. He had some good knowledge of Bali culture but he was not a good guide. We were very disappointed in the tour, found it to be a waste of money, and I would never recommend your company to anyone. I will be contacting Viator to request a refund.

Ik heb deze tour geboekt omdat er specifieke activiteiten waren die we wilden doen en dus besloot ik een premie te betalen met deze tour om ons flexibiliteit te geven. Ik heb een reisschema bedacht dat was bevestigd voordat ik boekte, bij het boeken, daarna via e-mail EN via whatsapp - op alle accounts werd me verteld dat het reisschema haalbaar is en zou worden ondergebracht. Echter, op de dag van, weigerde de gids / chauffeur ons naar 2/6 activiteiten te brengen omdat het "ver" was en ons ertoe bracht om te betalen om willekeurige nabijgelegen shows te bekijken. Na onze activiteiten te hebben geannuleerd, bleven ze proberen hun agenda te pushen waarnaar we weigerden en in plaats daarvan vroegen om naar huis te worden gereden. Deze tour was niet alleen duur, maar nog belangrijker was de tijd die we in Ubud hadden verspild - we waren niet in staat om Lempuyang of Tirtu Gangga te zien, wat de redenen waren waarom we in de eerste plaats naar Ubud gingen.