22 Feb 2024
The falls were sensational especially on the Brazilian side. Our guide Marco was entertaining, informative and friendly and assisted with crossing borders and passport control.
For that we give 4 stars.
As for communication we give it 1 star. The booking is made through Viator, handed off to Grayline and in turn to the local operator Cuenca.
They send you endless emails asking for the same information and then they cease to exist when you are waiting for confirmed pickup times . They leave you totally in the dark and if you try to contact them by phone , there is no answer, forget email and the only method of WhatsApp is unreliable and slow.
Eventually we were picked up , a half hour to 1 hour late, but the frustrating thing is they don’t confirm or advise you of any pickup details and you have to chase them down.
Overall the tour made up for the lack of communication .