20 Jun 2024
I had booked this tour twice, first without a guide ($120 for two), which was cancelled by the operator (Emo Tours) and then again, with guide, entry fees and lunch included ($300 for two), with Egypt Tours Online. On the day before the tour I got a message from Emo Tours, asking to confirm the trip and I told them that they had already cancelled it from their side. I also informed them that I had booked another tour with Egypt Tours Online. When no one turned up for the tour the next morning, I called the number provided by Egypt Tours Online and was informed that I had cancelled the tour. I had never done that and sent them screenshots of the booking, and then they realized that they had cancelled it by mistake, since both Emo Tours and Egypt Tours Online are essentially the same company, and they had cancelled the second tour that I had booked after our conversation the previous evening, without checking the booking numbers. I never knew that both these were the same company.
Essentially, they cancelled a cheaper tour, giving bad weather as the reason, but were willing to sell me a more expensive tour on the same day masquerading as as different company. Then they messed up the booking numbers and cancelled the new tour too.