15 Jun 2019
Our tour guide was Ms. Carmen Chou and the driver was Mr. Chou. They picked us up at Changsha train station.
From the first meeting, they've been very kind and helpful.
We traveled with 2 kids (10&6 yo) and 4 eldery (all above 65 yo), it wasn't easy for sure, but ms. Carmen made our journey so enjoyable and memorable. We managed to visit every place in the itinerary.
She was very understanding and patient, though our group pace was slow (my 72 yo aunt needs walking stick). She was very professional and knowledgeable about this area (and many areas we passed through). My daughter enjoyed the history or back story she shared about their culture.
Both my children adored her, as she was very caring and interactive toward them.
What I like about their service was also how customisable it was. They care about our needs. Unlike most travel agents, they did not take and lock us up at various medicine/souvenir shops. No unnecessary time wasted.
Carmen spoke English with me, my husband and my children. She spoke Mandarin with my parents and aunts. She was able to communicate well with everyone in my family.
After Zhangjiajie, we were about to take a train from Changsha to Shenzhen. There were no taxis or cars willing to pick us from hotel to train station early in the morning (it was holiday in China and the distance was too close). Fortunately, Carmen and mr.Chou offered us their car service for free, though it wasn't part of the contract/itinerary. We were so grateful for their helps.
So, if you want to visit Zhangjiajie, I highly recommend "Zhangjiajie Guardian" as your tour guide.