11 Jun 2023
I booked this tour for June 9 at 9:00pm. They processed the payment on the 7th. Before we even arrived at the city of Saint Augustine. We intended to go on the trip that night. However the weather was horrible. Thunderstorms and copious rain. We contacted Viator to cancel the trip because it was not possible to do this tour under the weather conditions. It was not safe to travel under a thunderstorm and pouring rain. The tour should have been canceled and refunded.
It is understandable that if there is no justified reason to cancel the trip. You will be responsible for the charges. However, when weather does not allow the guests to go on the trip because it is not safe. They should not be expected to pay for the charges.
I’m giving you my honest review. As you may understand I cannot recommend your company to anyone. I will probably never book another tour with you ever again.