12 Jan 2023
We lost $7300 as we were advised by Royal Tours that we could get a visa on arrival in Nairobi for the transfer to Arusha, which was reorganised by John at the company, when the flight to Zanzibar was cancelled and we had to re route via Kenya. He did not organise the transfer flight to Arusha from Nairobi, and organised a car to pick us up, which meant that we had to go through passport control in Nairobi.
As we were not advised to apply for a visa in advance, but that we could get one on arrival, we were denied boarding on our flight and missed all the connections. We have issued legal proceedings to recover our losses which include the safari and international flights.