The most Intrepid Speedboat Adventure in Cancun (Snorkel included)

Let’s start by saying Ricardo was a great instructor! After giving us all of the safety instructions he guided us to our snorkeling destination. If you enjoy an adrenaline rush this is definitely the excursion for you! The boats were awesome and the snorkeling was eventful to say the lease. It was about 45mins and I will say with it being my first time I was pretty worn out by the end so be prepared for that. Other than that it was a great experience all in all!

When we went to reserve the tour we selected the option that included roundtrip transportation from hotel. It even gave us the option to pick the hotel we were at. We booked the tour 2 days in advance. The next day, late in the afternoon, while returning from another tour, booked through Viator and amazing, I get a call from the people saying they cannot pick us up from the hotel. She wanted us to cancel the trip immediately. They said they can provide transportation but it will be a charge of $2800 pesos round trip ($140 USD) in addition to what was already paid. The person claimed they cannot control of the Viator platform and that transportation is only included for hotels located in Puerto Morelos. (But I was able to select the option for our hotel at booking.) This tour was booked for my birthday and seeing as how they called at 3pm the day before the tour I was unable to set up a new tour. She texted through Whatsapp and indicated that she will cancel and after a little back and forth agreed to refund the money. I'm supposed to get my refund in 5 or 6 'active days'. I will definitely be following up on this. This experience was very frustrating, hence the 1 star review. People are on vacation and trying to plan days out accordingly. I was really upset as this was the tour I was really looking forward to. I can understand if it was cancelled due to weather but Viator and the vendors need to work more closely on coordinating their actual available tours. I truly feel like this was cancelled because they probably didn't have enough people in our area to pick up and wasn't cost effective for them to pick up just the 2 people as this was 'shared transportation'.

So the whole pick up in an unmarked white van with no one in it and the drivers just say nothing and start driving was pretty hilarious/strange. Also dropped off with no explanation or anything. Then just figuring out what to do as you go along. The adventure itself was pretty sweet. Def not a friendly place in any way but whatever. Also there is def no lunch included in this. They looked at me and laughed when I asked about it. Also you have to ask them and be on it about the transport home. They don't really seem to care.