Booking fee
The booking fee includes the costs of booking your tickets such as charges for payment processing. It also covers the provision of our customer care center for processing your order, and all charges imposed by our suppliers.
* This tour requires at least one of the following per booking: Adult, Senior
When you arrive at Cancun International Airport, don't get bogged down with rental cars and maps. Take the easy way, by booking this speedy airport transfer service!
Enjoy convenient transport from the airport to your hotel in Cancun.
Transport by air-conditioned minivan
One-way shared transfer only to centrally located Hotels in the Cancun area.
Gratuities
Departure Point
Traveler pickup is offered
Traveler pickup
Cancun Airport, Cancun, Quintana Roo, Mexico
Suitable for all physical fitness levels
Transfers operate 24 hours a day; confirm your pickup time with the local operator before travel. Contact details are listed on your confirmation voucher
This product must be booked at least 48 hours in advance of your travel time.
Transportation included only to centrally located Hotels in Cancun Hotel Zone.
It is very important that you provide your complete Hotel/Cruise details, as well as your Arrival Flight schedule, at the time of booking. Without this information, we will not be able to confirm your reservation. If this is the case, please contact us immediately to reconfirm your reservation.
Some of the pictures are illustrative and could not match with vehicle available in destination
You can cancel up to 24 hours in advance of the experience for a full refund.
For a full refund, cancel at least 24 hours before the scheduled departure time.
If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
Any changes made less than 24 hours before the experience’s start time will not be accepted.
Cut-off times are based on the experience’s local time.
C872YEmarianad
29 Aug 2023
Hector fue una persona muy amable, desde que llegamos al hotel planet Hollywood se portó de maravilla con nosotras. Ofreciéndonos diferentes tours a precios muy accesibles y siempre recomendándonos basándose en nuestros gustos.
lindsaywF5781BX
25 Aug 2023
I don’t normally write reviews but after the service we received yesterday I feel compelled to, to spare others from having the same experience.
We booked our holiday through a travel website and paid extra to have a ‘shared transfer’ due to having had a scary experience with a private transfer previously in Mexico when the driver was falling asleep at the wheel.
Our flight was delayed an hour, we arrived at the airport and then had about another hour and a half to go through baggage and security.
When we eventually got to get our transfer we were told we were waiting on 2 others and it would be 10-40 mins.
In the end we waited there for 1 hour and a half before we were on the mini bus. The two others arrived and we still had to wait as the shuttle obviously was never there in the first place.
Notably, another family who had booked a private transfer instead kept being told ‘just another 10minutes’ and had been waiting a long time. They were then asked to go on the same transfer as us but declined as they had specifically booked a private transfer.
We had asked a few times whether we could get another transfer as the kids were getting very hot , tired and hungry. We have 2 children and the last time they ate was on the plane at 1pm.
We didn’t leave the airport until 5:45pm and our transfer was due to take a further 2hours, meaning they hadn’t eaten for nearly 7hours. We’d also been travelling for 21hours and were extremely tired.
We booked this transfer in advance. We paid extra to have a shared shuttle over a private taxi so we should not have had a poorer experience for doing so.
I appreciate that there are roadworks taking place which is causing delays but this is totally unacceptable.
In future we will book direct with a travel agent such as TUI who offer a coach transfer as part of the booking.
Flyer285308
23 Aug 2023
Very disorganized and unprofessional. We organized shuttle service to/from the Cancun airport and a resort for 140+ guests of a wedding. We prepaid for the shuttle service and provided everybody's arrival and departure flight information.
For both arrivals and departures we followed their instructions to the letter and in both cases we were told their own instructions they gave us were wrong. The staff was very unhelpful when guests showed up and told several of our guests that there were no shuttles and they should take a cab. Even after fixing some.of their own processes we had cases where the shuttle just didn't show up.
No accountability at all for any of these issues, they acted like it was our fault that their instructions were wrong and shuttles didn't show up.
This tour in
Cancun
is organized by
Nexus Tours Mexico
We always double-check the availability with our local partners for each booking. Even though this is usually a swift process, it can take up to 24 hours. Once this process is completed you will receive your voucher or ticket by email. If our local partner is not able to confirm your booking we will offer you the best possible alternative. If the new date and/or time doesn’t fit your itinerary, we will reimburse the full amount paid.
How great that you want to share your experience! Your feedback helps other travelers to make a better choice.