29 Aug 2024
I purchased a the cooking tour via Trip Advisor. The activity clearly stated it was for 6h and would include lunch and dinner.
After purchase, the guide then texted me that the ingredients were not included and my portion of the ingredients costs would an additional 100,000 ugx ($27 USD). This was not stated anywhere on the activity description.
Out of caution, I then double checked the details and was told that the activity would only be "3-4 hours latest" and now would only include lunch.
Good thing I took the initiative to confirm the details before hand. If not, it would have been really awkward.
The guide did not offer a refund. I had to go through Trip Advisor.
Twice the price and half the service - definitely a bait and switch!