02 Jul 2025
The woman at the meeting point was extremely rude. Refused to answer questions - just thrust our radios at us and glared and said “No!” when my child asked for a lanyard for the radio.
We paid for a tour of the Basilica, museum, and terrace and were told we could spend as much time as we wanted in San Marco’s. Instead, we were rushed through the Basilica and did not get to see the museum or the terrace even though our voucher included them and clearly stated that is what we paid for. There were at least four other people on the tour who had the same problem. The tour guide - who was a lovely woman - tried to call the office and they told her “too bad, the rules changed.” Yet I see that still today they are selling the same tour (including the terrace and museum) and they certainly didn’t bother to let us know that the rules had changed so we could make other arrangements. It was a VERY expensive tour for our family of four, we have limited time in Venice, and we are extremely disappointed.
The one saving grace is that the tour guide was very good for the short time we had with her and the Basilica itself is stunning and very interesting.
However, I must say - do yourself a favor and avoid this company.