San Francisco Airport SFO Round Trip Transfer to San Francisco

I attempted to contact company regarding concerns of timing for trip back to airport. 24 hours later and still have not got a responce

We had a few issues with the service, but over all we’re happy. When the service was booked I made mention that we would like an SUV, as we are both tall. It wasn’t until just before the trip that I was advised it was only booked for a car and I would need to cancel and rebook an SUV. By that time I didn’t want to be stranded so I agreed to a car. Once we arrived at SFO, where I expected to be met by a professional driver, I received a text to go outside and wait. Eventually we were greeted not to a black car, but rather a red people mover, which was a tad late to arrive and required us to run down the street to meet him. The driver didn’t get out of his seat, but opened the trunk from inside the car. Once we got in the car I found our driver to be slightly disheveled, in a black t shirt, jeans and running shoes. His English was very limited as was his driving skills. His choice of Hip Hop music wasn’t appreciated either. From observations I concluded that this was more of an Uber than a limo service as there was no state licensing number visible on the vehicle. Our return trip in comparison was delightful, a black Mercedes with a professional looking driver, who was helpful, courteous and an excellent driver.

Our driver, Summer, was great. She picked us up at SFO within minutes of us getting our luggage. Although, we had more luggage than expected, she made it work, safely. She put all the luggage into the car by herself and wouldn't let us help. She was friendly and chatted with us as we drove to our destination. Summer has a bright light within her and I hope we get her on our return to SFO.