24 Sep 2025
Our driver, Todd with Elife limo was good, however the Elife company is horrible. I was in Europe after the Friday night 9/19 cyberattack that affected many airports through the weekend and after. I made a rez on 9/21via Elife to get a ride home from SFO on 9/22, and due to the cyberattack over weekend our flight got cancelled and rebooked for the next day. I was charged on my cc immediately when making the reservation. When our flight got cancelled from Zurich to SFO on 9/22 , I sent emails and voicemails to the company, as well as texting the driver directly to let him know of the change. After repeated attempts to notify them, and their partner company Mozio, I was told that they were unable to modify the ride date, and they would not give me a refund as they are calling it a NO SHOW. DO NOT USE THIS COMPANY! It is very difficult to contact them when there is a change in your travel schedule, and they do not care about the customer or customer service. They have refused to refund the amount that was charged for a ride they would not modify. I rarely write reviews, but want to warn you.
I will be contacting Better Business Bureau as well.